Individuals and families frequently qualify for multiple human services and employment programs that are funded, regulated, and administered by different federal agencies—each with their own eligibility criteria, program requirements, and performance indicators. Although these programs often share similar goals, they differ in the populations served, the services provided, and the implementation of performance measures. The performance measures component of the EMPOWERED study explores how aligned performance measurement might achieve accountability across programs that share similar goals and maximize efficiencies in program management and service coordination.
This issue brief provides local perspectives on challenges and opportunities for aligning performance indicators across a variety of federal programs promoting self-sufficiency. The brief is informed by three in-depth case studies that included discussions with a range of administrators, supervisors, and frontline staff across select programs in the three localities. (Author abstract)